Skip to main content
  • Home
  • Deals
  • Travel
  • Shop
  • Summer Bargains
cart cart 0 item(s)
Get deals by email
Close Don't miss out on a deal, sign up for daily deals by email below

User Terms & Conditions
Revision: July 2014

The Dealmonster Website is operated by Johnston Publishing Limited trading as Dealmonster. We are registered in England, with company registration number 01919088, VAT Number GB 551 0827 61and our registered office is at Unex House – Suite B, Bourges Boulevard, Peterborough, PE1 1NG.

These Dealmonster User terms and conditions are the terms on which: (i) access and use of the content of the Dealmonster Website is granted, whether You are a registered User or not; (ii) Voucher(s) are purchased from the Dealmonster Website; and (iii) Product(s) are purchased from the Dealmonster Website.

By using the Dealmonster Website and/or purchasing Vouchers or Products You indicate that You accept these Dealmonster User terms and conditions and agree to abide by them.

We reserve the right to change this Agreement at any time (with the revised terms and conditions being posted on the Dealmonster Website). It is Your responsibility to check this Agreement regularly to ensure that You are aware of any changes. Your continued use of the Dealmonster Website following the posting of any such changes will constitute Your acceptance of the revised Agreement.

Additional terms and conditions, set out below, apply when purchasing a Voucher or a Product respectively.

Contents:

1. DEFINITIONS
2. ACCOUNTS
3. SERVICE AVAILABILITY
4. LINKS TO THIRD PARTY WEBSITES
5. PURCHASE OF VOUCHERS
6. VOUCHER AND VOUCHER SERVICES
7. PURCHASE OF PRODUCTS
8. PRODUCT AND PRODUCT SERVICES
9. YOUR RIGHT TO CANCEL
10. REFUNDS
- REFUNDS (GENERAL)
- PRODUCTS REFUND
- VOUCHERS REFUND
11. PRICING CHARGES
12. PROMOTIONAL CODES AND CREDITS
13. USER COMPLAINTS
14. TERMINATION
15. COMPLIANCE WITH LAWS
16. OUR LIABILITY (GENERAL)
17. FORCE MAJEURE
18. INTELLECTUAL PROPERTY
19. SEVERABILITY AND TRANSFER OF RIGHTS
20. INTERPRETATION
21. WAIVER
22. LAW AND JURISDICTION

1. DEFINITIONS

Account means User’s Dealmonster account;
Agreement means these Dealmonster User terms and conditions together with the terms of the Deal. “Agreement”, “Dealmonster User terms and conditions” and “Dealmonster terms and conditions” are used interchangeably;
Book by Date means the date by which a Voucher is intended to be booked by, as specified on the applicable Deal Specification by the Voucher Supplier;
Credit means Account credit that can be used on offers to the value of £10 or more. Credit can be (i) earned via the Refer a Friend scheme, (ii) given out by Dealmonster’s customer support at its sole discretion, and (iii) provided in lieu of a refund;
Deal means either (i) the Products to be provided by Dealmonster, in conjunction with a Product Supplier or (ii) the Voucher Services to be provided by a Voucher Supplier, in both cases, to a User in connection with the applicable Deal Promotion, as specified on the applicable Deal Specification;
Dealmonster means Johnston Publishing Limited trading as Dealmonster. We are registered in England, with company registration number 01919088, VAT Number GB 551 0827 61 and our registered office is Unex House – Suite B, Bourges Boulevard, Peterborough, PE1 1NG. Please contact us at: support@dealmonster.co.uk;
Dealmonster IP means the Dealmonster Website (including but not limited to its look and feel and its content), Dealmonster trademarks, copyright and any software, technology or tools used by Dealmonster to promote, market, sell, generate, or distribute the Vouchers and Products;
Deal Promotion means the offer including the commercial terms relating to a Deal as set out on the Dealmonster Website;
Dealmonster Services means the online Voucher Service and Product Service operated by Dealmonster via the Dealmonster Website, consisting of information and advertising services, content and transaction capabilities provided by Dealmonster, affiliates of Dealmonster and other third parties. Where applicable in this Agreement any reference to usage, receipt or provision of the Voucher Services or Product Services shall be deemed to form part of the Dealmonster Services and include any access to and/or usage of the Dealmonster Website and any entry and participation in giveaways and prize promotions offered from time to time on the Dealmonster Website;
Deal Specification means the terms and conditions that reflect the details of the applicable Deal;
Dealmonster Voucher Price means the amount charged for each Voucher in a Deal Promotion, as specified in the applicable Deal Specification;
Dealmonster Website means the website and other electronic means including smartphone Apps and tablet App’s operated by, or on behalf of, Dealmonster for the purpose of the Deal Promotion and any websites of business affiliates or other authorised persons of Dealmonster on which Dealmonster Vouchers and Products are offered;
Force Majeure means any event outside of the reasonable control of Dealmonster, its Product Suppliers or its Voucher Suppliers, including but not limited to lightning, fire, flood, severe weather conditions, act of God, any national strike or labour dispute affecting said party, war, hostilities (whether war is declared or not), invasion, armed conflict or act of a foreign enemy (including terrorism), rebellion, revolution, riot or insurrection, nuclear explosion, radioactive or chemical contamination;
Gift Card means a pre-loaded e-card that allows a User to use it for the purchase of a Deal. Where a Deal that is purchased using a Gift Card requires to be refunded, the value of the refund will be credited back onto the Gift Card to be used again. Gift Cards themselves are non-refundable once purchased. Gift Cards can be used on any Deal on the Dealmonster Website. Gift Cards can only be used when logged into Your Account;
Products means products sold to Users via the Dealmonster Website;
Product Service means the supply of Products by Dealmonster using one of its Product Suppliers via the Dealmonster Website in order to satisfy a Deal and more particularly described in clauses 7 and 8;
Product Supplier means a third party supplier that delivers Products to Users on Dealmonster’s behalf;
Promotional Code means a code provided by Dealmonster to Users which entitles the User to a discount on the purchase of a Deal. Promotional Codes may be provided at Dealmonster’s sole discretion upon subscription to Dealmonster or for other purposes such as birthdays. Promotional Codes are valid on any Deal with a value of £15 or more. They are non-refundable and cannot be cumulated, aggregated or exchanged;
Refer a Friend scheme means the Refer a Friend scheme where a registered User can share a generic link or a Deal-specific link with their friends using the “Refer a Friend” link provided by Dealmonster. If their friends are not existing registered Users of Dealmonster, any of them that purchase a Deal from us and register on the Dealmonster Website (i.e. they do not use the guest checkout feature) will earn the referring User £5 per friend Credit to their account. All offers on Dealmonster, unless specifically excluded on the Deal Specification, can be referred to a friend. Refer a Friend Credit can be voided at any time including, but not limited to, if Dealmonster suspects foul play or otherwise terminates the Refer a Friend scheme. The use of any ad blockers or where the referred User navigates away from the Dealmonster Website and comes back later (not using the referral link) can cause the referral not to count towards the Refer a Friend scheme and Dealmonster will not be liable to offer Credit in these circumstances;
Special Instructions means the special instructions, if any, applicable to a Deal Promotion and/or Vouchers and Dealmonster Products, as specified on the applicable Deal Specification;
Start Date means the date (as detailed in the Deal Specification) from when a Voucher can be used;
User means a user of the Dealmonster Website;
Voucher means the uniquely identifiable voucher, in print or electronic form in respect of each purchase by a User of a Deal which allows the said User to redeem it at a particular Voucher Supplier in exchange for the Voucher Services offered by that Voucher Supplier;
Voucher Code means the uniquely identifiable coding for each Voucher to enable its identification on redemption;
Voucher Expiration Date means the date on which the Vouchers are intended to expire, as specified on the applicable Deal Specification by the Voucher Supplier;
Voucher Services means the provision of goods or services by a Voucher Supplier at a discounted rate via the Dealmonster Website in order to satisfy a Deal and more particularly described in clauses 5 and 6 of this Agreement;
Voucher Supplier means a third party supplier offering to provide Voucher Services on the terms and conditions set out herein and in the Deal Specification;
We, our or us means Dealmonster; and
You or Your means you as a User of the Dealmonster Services.

2. ACCOUNTS

2.1 Where You want to purchase a Deal from Us, You must register for an Account with Dealmonster via the Dealmonster Website and provide certain information as prompted by the registration form. User represents and warrants that: (a) all required registration information submitted is complete and accurate; (b) User will ensure such information is kept up-to-date and accurate; and (c) User will abide by the terms of this Agreement.

2.2 User is responsible for maintaining the confidentiality of User’s Account login information and is fully responsible for all access to and activities that occur under the Account. User agrees to immediately notify Dealmonster of any unauthorised use, or suspected unauthorised use of the Account or any other breach of security. Dealmonster cannot and will not be liable for any loss or damage arising from User’s failure to comply with the above requirements.

2.3 Dealmonster shall comply with the provisions of the Data Protection Act 1998 in respect of all personal data (including, but not limited to, the name, postal address, email address and telephone number) of Users processed by them. The Dealmonster Privacy Policy explains how Dealmonster collect, use and disclose information. Our Privacy Policy also sets out information about the cookies used on the Dealmonster Website. It is expressly agreed that Dealmonster shall be permitted, subject to the said Data Protection Act 1998, to utilise such personal data for the purpose of offering Deals to Users or to provide to Voucher Suppliers or Product Suppliers for the purpose of providing Vouchers and/or Products in respect of the specific Deals in terms of which such personal data has been provided by Users.

2.4 Only one registration per person is allowed. Multiple registration accounts are not allowed and We reserve the right to close such accounts.

2.5 You must be 18 years old or older to register for an Account. By agreeing to the terms of this Agreement You are confirming that You are 18 years of age or over.

2.6 If You do not satisfy the provisions of this clause 2 or do not agree to the terms of this Agreement, You should immediately refrain from using the Dealmonster Website and Dealmonster Service.

2.7 You must not:

2.7.1 impersonate or try to impersonate another person;
2.7.2 disclose Your password to anyone else (You are responsible for safeguarding Your password);
2.7.3 allow anyone else to use Your Account; or
2.7.4 use anyone else’s Account.

2.8 We reserve the right to send You administrative and promotional e-mails. We may also send You e-mails about Your Account activity and purchases, as well as updates about the Dealmonster Website and Dealmonster Services, Vouchers and Products as well as other promotional offers. You may opt out of these e-mails by clicking the unsubscribe link on each e-mail.

3. SERVICE AVAILABILITY

3.1 You acknowledge that interruptions in the Dealmonster Service and/or other events may occur that are beyond the control of Dealmonster, and that Dealmonster shall not be responsible for any data lost while transmitting information on the internet or otherwise. While Dealmonster aims to make the Dealmonster Service accessible at all times, it may become unavailable and/or access may become restricted from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Dealmonster, access to the Dealmonster Service may be interrupted, suspended or terminated from time to time.

4. LINKS TO THIRD PARTY WEBSITES

4.1 We do not have control over websites to which Dealmonster may link. Dealmonster e-mails and Dealmonster Website may contain links to third party websites (including Voucher Supplier and Product Supplier websites) that are not owned, operated, or controlled by Dealmonster. Therefore, We cannot and do not assume responsibility for the content, privacy policies, or practices of such websites or the companies that own them, nor do We accept any responsibility for any loss or damage that may arise from Your use of them. Accessing third party websites is entirely at Your own risk. Additionally, We cannot and will not censor or edit the content of any third party site. By using the Dealmonster Website, You expressly relieve us from any and all liability arising from Your use of any third party website.

5. PURCHASE OF VOUCHERS

This section of these User terms and conditions and the individual Deal Specifications govern Your purchase of a Voucher from the Dealmonster Website. Please read these carefully. By purchasing a Voucher You are agreeing to be bound by these User terms and conditions. In the event of a conflict between these User terms and conditions and the Deal Specification, the Deal Specification will prevail. You should print a copy of these User terms and conditions for future reference.

5.1 After You have purchased a Voucher, accepted these User terms and conditions and payment has been taken, You will receive an acknowledgement e-mail from Us and/or Our payment processor confirming that We have received Your order. This does not mean that Your order has been accepted even if Your payment has been processed. Your order constitutes an offer to buy a Voucher. The contract between Dealmonster and You (“Contract”) will only be formed when We dispatch the Vouchers to You by e-mail. We will notify You if, for any reason, we cannot process Your order or part of Your order (in which case we shall promptly refund the price You had paid in respect of the cancelled order, or partially cancelled order, if any).

5.2 We will dispatch the Voucher(s) to the e-mail address which You have provided; You should ensure that Your details are correct and You have access to the e-mail account as We will NOT resend a Voucher. You shall be responsible for ensuring that the e-mail address provided can receive messages and is not blocked by any spam guard or otherwise.

5.3 We reserve the right to change, modify, substitute, suspend or remove any information relating to Vouchers advertised on the Dealmonster Website at any time before a Contract is formed.

5.4 In the event that We make such a change etc. as is mentioned in clause 5.3, You shall be entitled to exercise Your right of cancellation, referred to in clause 9.

5.5 By purchasing a Voucher You acknowledge that these User terms and conditions apply to the purchase.

5.6 The Dealmonster Voucher Price is inclusive of VAT. If required, You may request a VAT receipt directly from the Voucher Supplier for purchase of the Voucher Services. The Voucher Supplier shall use reasonable endeavours to deliver this to You within 30 days of request.

6. VOUCHER AND VOUCHER SERVICES

6.1 Your Voucher will set out the Voucher Supplier's details and the Voucher Services and will also provide You with details of how You should redeem the Voucher.

6.2 Your Voucher shall have a Voucher Expiration Date, a Book By Date or both. Please note that Your Voucher may have a delayed Start Date and if it does, it cannot be used before the Start Date. On any date after the Voucher Expiration Date or a Book By Date, the Voucher will be void and the Voucher Supplier shall in no way be obliged to provide the Voucher Services. An expired Voucher shall have no value.

6.3 The Voucher Services are provided by the Voucher Supplier named on the Voucher in accordance with clause 6.1. The Voucher Supplier is solely responsible for providing the Voucher Services to You.

6.4 Voucher Services shall only be redeemable during any period stated on the Voucher and in the Deal Specification and may be subject to availability limitations at times due to capacity at the Voucher Supplier for provision of Voucher Services and / or other Special Instructions.

6.5 If You have any complaint in relation to the Voucher Services You should contact the Voucher Supplier directly. Dealmonster shall have no liability in respect of the provision of Voucher Services.

6.6 Each Voucher is subject to its own terms and conditions as set out in the Deal Specification. By placing an order through the Dealmonster Website, You warrant that You agree to and will abide by these User terms and conditions and the terms and conditions set out in the Deal Specification. In the event of a conflict between this Agreement and the Deal Specification, the Deal Specification will prevail except to the extent such Deal Specification terms are prohibited by applicable law.

6.7 Unless otherwise stated on the Voucher or required by law, the following additional terms apply to all Vouchers:

  • No cash value for any Voucher;
  • No change, cash back or Credit will be issued for a Voucher, except as required by law;
  • Vouchers cannot be redeemed against any taxes, prior balances or purchases, shipping or handling, unless otherwise noted on the Voucher;

6.8 Reproduction, sale, resale or trade of a Voucher is prohibited and We reserve the right to cancel any Voucher, at Our discretion, if We believe that You have not complied with the provisions of this clause 6.8.

6.9 It is at the discretion of the Voucher Supplier whether a Voucher can be combined with any other vouchers, offers, promotions, coupons or gift certificates.

6.10 It is at the discretion of the Voucher Supplier whether to accept a Voucher for alternative goods and/or services to the Voucher Services provided that, where a Voucher is redeemed at a Voucher Supplier for alternative goods and/or services, there is no entitlement to a refund or a Credit if such goods and/or services received are less than the Voucher's stated face value.

6.11 Unless otherwise expressly provided, Vouchers can only be redeemed in their entirety and may not be redeemed in part and/or in instalments.

6.12 Neither We nor the Voucher Supplier are responsible for lost or stolen Vouchers.

6.13 The Voucher which We dispatch to You pursuant to this Agreement will have a unique Voucher Code. You MUST print off the Voucher, containing the Voucher Code, and take it with You to the Supplier when seeking to redeem the Voucher. In relation to the provision of services, such as restaurant services, You may require to quote the Voucher Code when making the booking.

6.14 A Voucher Code may be used only once and no Voucher Services will be provided by a Voucher Supplier in relation to a Voucher where the Voucher Code has previously been redeemed.

6.15 Some Deals may use images that are representative of the Service You will receive and will, as closely as possible match what You shall receive. All images are to be taken as illustrative unless otherwise specified or are clearly demonstrations of that Service.

7. PURCHASE OF PRODUCTS

This section of these User terms and conditions and the relevant Deal Specification governs Your purchase of a Product from the Dealmonster Website. Please read these carefully. In the event of a conflict between these terms and conditions and the Deal Specification, the Deal Specification will prevail. By purchasing a Product You are agreeing to be bound by these User terms and conditions and the Deal Specification. You should print a copy of these terms and conditions for future reference

7.1 After You have purchased a Product, accepted these User terms and conditions and payment has been taken, You will receive an acknowledgement e-mail from Us and/or Our payment processor confirming that We have received Your order. This does not mean that Your order has been accepted even if Your payment has been processed. Your order constitutes an offer to buy Product(s). The contract between Dealmonster and You (“Contract”) will only be formed when We dispatch the Product to You. We will notify You if for any reason we cannot process Your order or part of Your order (in which case we shall promptly refund the price You had paid in respect of the cancelled order, or partially cancelled order, if any).

7.2 We reserve the right to change, modify, substitute, suspend or remove any information relating to the Products advertised on the Dealmonster Website at any time before a Contract is formed.

7.3 In the event that We make such a change etc. as is mentioned in clause 7.2, You shall be entitled to exercise Your right of cancellation pursuant to clause 9.

7.4 By purchasing a Product You acknowledge that these User terms and conditions apply to that purchase.

7.5 The price paid for a Product is inclusive of VAT. If required, You may request a VAT receipt for purchase of the Product. We shall use reasonable endeavours to deliver this to You within 30 days of request.

8. PRODUCT AND PRODUCT SERVICES

8.1 We will do what We reasonably can to meet the estimated delivery timeframe referred to in the Deal Specification and acknowledgement e-mail and deliver the Products to the postal address which You provided when the order was placed. You should ensure that Your postal address is correct and You are able to receive delivery of the Product as We will not resend the Product. Our estimated delivery date is only an estimate and may be affected by a Force Majeure event i.e. matters outwith Our control, however we will endeavour to deliver Products within 30 calendar days after the day on which the Contract is entered into;

8.2 The Product will be Your responsibility from delivery. If, for whatever reason, You have not paid for the Product in full by the time the Product is delivered to You, You will only own the Product when We have received payment in full, including all applicable delivery charges.

8.3 If You have any complaint in relation to a Product, You should contact Dealmonster directly at support@dealmonster.co.uk. You have legal rights in relation to Products that are faulty or not as described. Advice about Your legal rights is available from Your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these rights. In addition to Your legal rights, some of the Products We sell come with a manufacturer’s guarantee. Please contact Us if You want more information about any manufacturer’s guarantee which applies to the Products ordered.

8.4 Unless otherwise expressly provided and subject to clause 10.5.1, Products can only be refunded in their entirety and may not be refunded in part and/or in instalments. Each Product is subject to its own terms and conditions as set out in the Deal Specification. By placing an order through the Dealmonster Website, You are agreeing to abide by these terms and conditions and the Deal Specification.

9. YOUR RIGHT TO CANCEL

9.1 You have a legal right to cancel a Contract (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and in accordance with this Clause 9.

9.2 Unless otherwise stated in the Deal Specification, You may cancel a Contract (in accordance with clause 9.4) for Voucher(s) at any time up to fourteen (14) calendar days after the day You receive the Voucher provided that You have not already redeemed the Voucher at a Voucher Supplier (the “Cooling Off Period”). Note that a Voucher will be deemed to have been redeemed for these purposes if You receive the Voucher Services or if You have forfeited the Voucher (e.g. if You have made a booking to use Your Voucher, and are seeking to cancel without giving sufficient notice under the Deal Specification). Where You cancel in accordance with this clause 9.2, You will receive a full refund of the price paid for the Voucher.

9.3 If You have purchased a Product rather than a Voucher You may still cancel Your purchase under Your Contract (in accordance with clause 9.4) with Dealmonster no later than 14 days starting the day after You receive the Product (unless stated otherwise in the Deal Specification). In such cases, the Product must be returned (at Your expense unless otherwise communicated to You in the Deal Specification) to Dealmonster no later than 14 days after the day on which You cancel. When You notify Us of Your decision to cancel, We may (in exceptional circumstances and at Our discretion) offer to collect the Products from You. In such circumstances, We will collect the Products from the address to which they were delivered and We will contact You to arrange a suitable time for collection. Unless the Product is faulty or not as described You will be responsible for the cost of returning the Products to Us. If We have offered to collect the Products from You, We will charge You the direct cost to Us of collection.

9.4 To cancel a Contract under this Clause 9, You will need to let Us know that You have decided to cancel. The easiest way is to complete Our model cancellation form online at www.dealmonster.co.uk/pages/OrderCancellation. Alternatively, email Us at cancellation@dealmonster.co.uk providing Us with Your full name, the order number, e-mail address, User account details and (if applicable) Voucher Code. We will acknowledge receipt of such cancellation by e-mail to the address provided either in the model cancellation form or in the cancellation e-mail and, if applicable, notify the address to which cancelled Products should be returned. If cancelling a Voucher purchase, You must destroy the Voucher and delete any emails sent to You with a copy of the Voucher. If You fail to comply with this obligation and/or attempt to use a cancelled Voucher, We may have a right of action against You for compensation.

9.5 Cancellation requests MUST be made within the period detailed in clause 9.2 for Vouchers and clause 9.3 for Products and meet the requirements at clause 9.4.

9.6 You will not have any right to cancel a Contract where the Voucher has already been redeemed at a Voucher Supplier or cancellation is not in accordance with the timeframes in the Deal Specification.

9.7 Outside of the Cooling Off Period, or after redemption (if sooner), We do not provide refunds either directly from Dealmonster or on behalf of a Voucher Supplier or Product Supplier except in accordance with Your legal rights (i.e. if the goods are faulty and/or do not match their description or services provided by the Supplier are not provided to a reasonable standard and/or don’t match their description).

10. REFUNDS

GENERAL
10.1 We reserve the right to make such investigations as We, or our Voucher Suppliers and Product Suppliers, consider necessary in relation to the making of any refund.

10.2 In the event that You attempt to claim any refund other than in accordance with this Agreement or as permitted by law, We may take whatever steps We consider necessary to protect Our interests and those of Our Voucher Suppliers and Product Suppliers and, without prejudice to that generality, may terminate a User’s Account.

10.3 Refunds for Promotional Codes and/or Credits will be considered on a case-by-case basis unless the Promotional Code and/or Credits are non-refundable or fall within clause 12 below.

10.4 Non-refundable Credits are gained via our Refer A Friend scheme or from any promotions that We may run.

PRODUCTS REFUND
10.5 If You cancel a Contract for Products:

10.5.1 We will refund You the price You paid for the Product within 14 days of receiving the Product back or, if earlier, the day on which You provide Us with evidence (e.g. proof of posting) that You have sent the Product back to us in accordance with clause 9.3. We strongly recommend You use recorded or special delivery or receive proof of postage when returning items. We are permitted by law to reduce Your refund to reflect any reduction in the value of the goods, if this has been caused by You handling them in a way which would not be permitted in a shop;

10.5.2 We will refund You if You cancel and have not yet received the Products or You have in exceptional circumstances and at Our discretion, received them and We have offered to collect them from You under clause 9.3, 14 days after You inform Us of Your decision to cancel the Contract;

10.5.3 If You have returned the Products to Us under this clause 10 because the Products are faulty or mis-described, We will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs You incur in returning the item to Us;

10.5.4 We will refund You on the credit card or debit card used by You to pay. If You used Promotional Codes or Credit to pay for the Products We may refund you in Credit as in accordance with clause 12;

10.5.5 We will refund any delivery costs You have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method We offer (provided that this is a common and generally acceptable method);

10.5.6 We may cancel any Contract (or any part of the Contract) if for any reason the Products are withdrawn by the manufacturer or by order of any governmental authority, in which event we will notify You by email and refund any payments You have made in respect of the Products.

VOUCHERS REFUND
10.6 If You cancel a Contract for Vouchers:

10.6.1 We will refund You the price You paid for the Voucher within 14 days of being notified of your cancellation request.

10.6.2 Make any refunds due to You as soon as possible and in any event within 30 days of cancellation of the Voucher or other applicable deadlines indicated in these terms and conditions;

10.6.3 Refund You on the credit card or debit card used by You to pay. If You used Promotional Codes or Credit to pay for the Products We may refund You in Credit in accordance with clause 12.

11. PRICING CHARGES

11.1 The price of any Voucher or Product will be as quoted on the Dealmonster Website from time to time (inclusive of VAT (if applicable)), except in cases of obvious error as set out in clause 11.2 below.

11.2 From time to time, some of the Vouchers or Products listed on the Dealmonster Website may be incorrectly priced. Where there has been an error in pricing, We are under no obligation to dispatch any Vouchers or Products to You at the incorrect (lower) price. Furthermore, Voucher Suppliers and Product Suppliers are not obliged to accept any issued Vouchers or dispatch any ordered Products if the pricing error was obvious and unmistakable and could have reasonably been recognised by You as a mispricing.

12. PROMOTIONAL CODES AND CREDITS

12.1 Applicable Promotional Codes and/or Credits must only be used at the time of purchase and cannot be applied retrospectively. We will not accept requests to refund the value of any Promotional Codes and/or Credits against any Vouchers or Products where Users have not applied a Promotional Code and/or Credit at the time of Purchase.

12.2 Promotional Codes can be redeemed only on specific Deals and on Deals costing £15 or more per Voucher unless otherwise stated within the Promotional Code. Promotional Codes may only be used towards the value of ONE Voucher or Product purchase costing £15 or more.
12.3 Credits can be redeemed only on specific Deals only and on Deals costing £10 or more per Voucher unless otherwise stated within a Promotional Code. Credits may only be used towards the value of ONE Voucher purchase costing £10 or more.

12.4 The Deal Specification will state whether Promotional Codes and/or Credits can be used in relation to a particular Deal.

12.5 Where a Deal is multi-priced, the lowest price point will be used to determine if a Promotional Code can be used in respect of the Deal. If the lowest value is below £15 then Promotional Codes will not be valid to redeem against it. If the lowest value is below £10 then Credits will not be valid to redeem against it.

12.6 All Promotional Codes will have an expiry date and must be used by 11:59pm (GMT) on the expiry date. To find out the expiry date of Your Promotional Code, please refer to the initial communication from Us that notified You of the Promotional Code. An expired Promotional Code shall have no value.

12.7 We retain all rights to remove, edit, de-authorise or otherwise change all Promotional Codes and Credits without prior warning.

12.8 Refer a Friend scheme Credits can only be received if the person(s) You have referred are New to Dealmonster (never registered before) and have purchased a Deal that has a value of £15 or more.

12.8.1 Refer a Friend scheme Credits can be withdrawn at any time if foul play is suspected, such as but not limited to, fraudulent referrals, fake accounts, or any breach of this Agreement. This means that any Credit earned will become null and void for Your own Account and the person(s) You have referred.

13. USER COMPLAINTS

13.1 The policy and process for refunds other than in terms of clause 10 shall be as follows:

13.1.1 Where the Deal was for the provision of Voucher Services, which for the avoidance of doubt, includes meal and restaurant services, and there is a claim from a User for a refund in respect of the non-provision or defective provision of the contracted Voucher Services:

13.1.1.1 a full refund of the Dealmonster Voucher Price will be made to the User on written or e-mail request to Dealmonster’s customer service team at cancellation@dealmonster.co.uk, following approval by the Dealmonster Managing Director (General Manager). Such request must be made before the date 7 days after the Voucher Expiration Date.

13.1.1.2 the refund will be made to the payment medium utilised by the User in his or her original purchase of the Voucher within 14 days after Dealmonster shall have agreed with the User that a refund is due;

13.1.1.3 a refund may only be considered if the User shall have fulfilled all requirements of the Deal, in accordance with these User terms and conditions and the Deal Specification including its redemption before the Voucher Expiration Date;

13.1.2 where the Deal was for the supply of Products, and there is a claim from a User for a refund in respect of the non-delivery of the Product or for the Product being defective:

13.1.2.1 a full refund of the price paid in respect of a Product will be made to User on written or e-mail request to Dealmonster customer service, following approval by the Dealmonster Managing Director and confirmation from the Supplier that the Products in question have been returned. Such request must be made within 14 days after the day after the date when the Product was delivered to the User.

13.1.2.2 the refund will be made to the payment medium utilised by the User in his or her original purchase of the Product 14 days after Dealmonster shall have agreed with the User that a refund is due;

13.1.2.3 a refund may only be considered if the User shall have fulfilled all requirements of the Deal.

14. TERMINATION

14.1 We may change or discontinue the Dealmonster Website or any of the Dealmonster Services at any time without prior notice. We reserve the right to terminate this Agreement at our election and for any reason, without prior notice. this Agreement

14.2 We shall have the right immediately to terminate any passwords or Accounts of a User in the event of any conduct by a User which Dealmonster, in its absolute discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement

14.3 In the event of any termination, You will immediately cease access to the Dealmonster Website and Dealmonster Services. Any Voucher or Product issued prior to termination will be honoured according to its terms and the terms of this Agreement specifically applicable to such Voucher or Product.

15. COMPLIANCE WITH LAWS

15.1 You agree to comply with all applicable laws regarding Your use of the Dealmonster Website. You further agree that information provided by You is truthful and accurate to the best of Your knowledge. Dealmonster shall have the right, but not the obligation, to monitor the content of the Dealmonster Website to determine compliance with this Agreement and any applicable law, regulation, or authorised government request. Dealmonster shall have the right to remove any material that Dealmonster, in its sole discretion, finds to be in breach of the provisions hereof or otherwise objectionable.

16. OUR LIABILITY (GENERAL)

16.1 Subject to clause 16.3 below, Our liability for losses You suffer as a result of Our breaching this Agreement is strictly limited to the price of the Dealmonster Voucher or Product You purchased.

16.2 We are not responsible for the provision of the Voucher Services and/or any other goods and/or services for which a Voucher can be redeemed. The Voucher Supplier is solely liable to You for all Voucher Services and/or services which the Supplier provides to You. Dealmonster is solely liable to You for the delivery and suitability of the Product that We provide to You.

16.3 Dealmonster does not exclude or limit liability for any liability that cannot be excluded or limited by law, including liability for death or personal injury or liability for breach of the obligations implied by sections 12 and 14 of the Sale of Goods Act 1979 or of section 2 of the Supply of Goods and Services Act 1982. Subject to the preceding sentence, Dealmonster shall not be under any liability for:


16.3.1 loss of actual or anticipated profits;
16.3.2 loss of goodwill;
16.3.3 loss of business;
16.3.4 loss of revenue or of the use of money;
16.3.5 loss of contracts;
16.3.6 loss of anticipated savings;
16.3.7 loss of data and/or undertaking the restoration of data; or
16.3.8 any special, indirect or consequential loss; and such liability is excluded whether it is foreseeable, known, foreseen or otherwise.

For the avoidance of any doubt, clauses 16.3.1 to 16.3.8 above apply whether such damage or loss is direct, indirect, consequential or otherwise.

16.4 We provide the Dealmonster Website and Voucher Services "as is", "with all faults" and "as available." We and our Voucher Suppliers and Product Suppliers make no express warranties or guarantees about the Dealmonster Website, Voucher Services, or Deals.

16.5 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, DIRECTORS, AGENTS, VENDORS, AND MERCHANTS DISCLAIM IMPLIED WARRANTIES THAT THE DEALMONSTER WEBSITE AND VOUCHER SERVICES AND PRODUCTS ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, TIMELY, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE DEALMONSTER SERVICE WILL MEET YOUR REQUIREMENTS, IS ERROR-FREE, RELIABLE, WITHOUT INTERRUPTION OR AVAILABLE AT ALL TIMES. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF DEALMONSTER SERVICES, INCLUDING ANY SERVICES OR DEALS, WILL BE EFFECTIVE, RELIABLE, AND ACCURATE OR MEET YOUR REQUIREMENTS. WE MAKE NO WARRANTIES AS TO PRIVACY AND SECURITY OTHER THAN AS EXPRESSLY STATED IN THE PRIVACY POLICY FOUND HERE www.dealmonster.co.uk/GroupBuyPrivacyPolicy. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE DEALMONSTER WEBSITE OR DEALMONSTER SERVICES AT TIMES OR LOCATIONS OF YOUR CHOOSING. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY A DEALMONSTER REPRESENTATIVE SHALL CREATE A WARRANTY. You may have additional consumer rights under law that this Agreement cannot change.

16.6 Note that Products sold via the Dealmonster Website are intended for domestic and private use. You agree not to use such Products for any commercial, business or re-sale purpose, and we have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17. FORCE MAJEURE

17.1 Dealmonster shall not be in breach of any obligation under this Agreement if it is unable to perform or is hindered from performing that obligation in whole or in part by reason of Force Majeure.

18. INTELLECTUAL PROPERTY

18.1 User agrees and acknowledges that Dealmonster owns all right, title, and interest in or has a right to use the Dealmonster IP. User shall not rent, lease, sublicense, distribute, transfer, copy, reproduce, download, display, modify or timeshare the Dealmonster IP or any portion thereof, or use such Dealmonster IP as a component of or a base for products or services prepared for commercial sale, sublicense, lease, access or distribution. User shall not prepare any derivative work based on the Dealmonster IP. User shall not translate, reverse engineer, decompile or disassemble the Dealmonster IP, save as permitted by law.

19. SEVERABILITY AND TRANSFER OF RIGHTS

19.1 If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provision, and of the Agreement, shall continue in full force and effect.

19.2 We shall have the right to assign or otherwise delegate all or any of our rights or obligations under this Agreement to any person.

20. INTERPRETATION

20.1 The headings to and within clauses of this Agreement are for convenience and reference only and do not form a part of this Agreement and shall not in any way affect the interpretation of this Agreement.

20.2 Reference to the plural shall include the singular and vice versa, and reference to one gender includes reference to all genders.

20.3 References to a clause are to a clause in this Agreement.

20.4 In the event of termination, those provisions which are either expressly stated to survive or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of this Agreement.

21. WAIVER

21.1 Failure or delay by Dealmonster to require the performance of any provision of this Agreement by User shall not affect or impair Dealmonster's right to require full performance thereof at any time thereafter. Dealmonster may specifically waive any breach of this Agreement by User, but no such waiver shall constitute a continuing waiver of similar or other breaches by User.

22. LAW AND JURISDICTION

22.1 This Agreement, and all non-contractual obligations arising out of or connected to it, shall be governed by the laws of England. Each party submits to the non-exclusive jurisdiction of the English courts.

Purchases
Gifts
Account
My Credits
My Email Settings
Enter an email address Enter your First Name Enter your Last Name First Name is empty! Last Name is empty! Enter Post Code Wrong email address! Email address is empty! Zip should be 5 digit or 5 digit+4 Invalid characters in Post Code The hyphen character should be used like '12345-6789' Postal code is invalid Post code is invalid Enter Post Code! Enter Postcode Enter Post code! You can only upload gif, png or jpg images No symbols Wrong symbol Please enter a valid email address: ex: you@email.com Email addresses enter do not match. Please check your entries and try again. Username must be at least 4 characters and unique Password must be at least 6 characters Passwords do not match You should agree with terms of service and privacy policy Agree with the terms of service and privacy policy Enter Post Code Please select your date of birth Please select your gender Address cannot be empty City cannot be empty Please select a state Please select a country Phone number is invalid Field is empty Required Field! Plese enter valid Website URL (ex. http://www.nimblebuy.com) This text should not be longer than 140 characters. Settings Saved Account Updated Please select at least category categories Send this as a Gift! You must enter a recipient name You must enter an email address Email address not valid You must confirm email address Email address do not match You must enter a name You must enter a message Your message could not be longer than characters Recipient name could not be longer than Name should not be empty Last name should not be empty Please enter your address Please enter your city Please select your province Please enter your zip code Next Prev Recipient's name Email address Confirm email address Cancel Ok Error "Internal error occured" Cancel Close An email is on that way to $customersEmail$ with a link to verify your account. Please check your email and follow the link to activate your subscription. Verify Your Email Thank you for verifying your email address. You will soon begin to receive emails saving you up to 50% on the best local deals in your area. Email Verified Verification link is wrong Email is not Verified